The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Deal with customer freight forwarding inquiries
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Customer inquiries are dealt with courteously and efficiently Completed |
Evidence:
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Questions are used to clarify customer requirements, needs or concerns Completed |
Evidence:
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Information is accurately conveyed to the customer in a manner consistent with their level of understanding Completed |
Evidence:
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Areas not effectively dealt with are forwarded to other enterprise personnel or external individuals/authorities in accordance with enterprise procedures Completed |
Evidence:
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Follow-up procedures are undertaken in accordance with enterprise procedures Completed |
Evidence:
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Explain the process of freight forwarding
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The freight forwarding chain of operations is explained to customers Completed |
Evidence:
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Parameters of service relevant to customer requirements are explained in accordance with workplace procedures Completed |
Evidence:
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Handling and documentation requirements for various types of goods are explained to customers including dangerous goods and hazardous substances Completed |
Evidence:
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Documentation concerning service provision is forwarded to the customer in accordance with enterprise procedures Completed |
Evidence:
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